Privacy Policy
Effective Date: 6 July 2026
Website: websiteink.co.za and websiteink.com
Business Name: Website Ink
Location: South Africa based. Working with clients locally and internationally.
Website Ink respects your privacy and is committed to protecting personal information. This Privacy Policy explains how Website Ink collects, uses, stores, shares and protects personal information when you visit our website, contact us, submit an enquiry, request a quote, become a client, interact with our advertising, or use any of our services.
Website Ink provides website development, website design, website care, hosting support, SEO, digital marketing, social media content creation, funnel development, lead generation, Google Ads, Meta Ads, Google Shopping Ads, tracking, analytics and related online growth services.
This Privacy Policy applies to personal information processed by Website Ink in South Africa and, where applicable, to personal information processed in relation to clients, users or service providers outside South Africa.
By using our website, submitting information to us, or engaging with our services, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.
1. Who We Are
Website Ink is a South Africa based digital agency that works with clients locally and internationally.
For privacy-related queries, requests or complaints, you can contact us using the details below:
Email: info@websiteink.co.za
Phone / WhatsApp: +27 82 304 8576
2. Applicable Privacy Laws
Website Ink aims to process personal information in accordance with applicable privacy and data protection laws, including the Protection of Personal Information Act, 4 of 2013, also known as POPIA, in South Africa.
Where Website Ink provides services to clients or users outside South Africa, additional privacy laws may apply depending on the location of the client, user, platform, service provider or data processing activity. Where applicable, this may include international privacy and data protection laws such as the GDPR, UK GDPR or other similar privacy laws.
Nothing in this Privacy Policy limits any rights you may have under applicable data protection laws.
3. Information We Collect
Website Ink may collect personal information directly from you, from your business, from your use of our website, through communication with us, or through third-party platforms used to provide our services.
The information we may collect includes:
name and surname;
business or company name;
job title or role;
email address;
phone number or WhatsApp number;
billing and account-related information;
website address or domain name;
business location, country or service area;
project requirements, campaign goals or enquiry details;
information submitted through website forms, landing pages or funnels;
marketing preferences and service interests;
communication records, including emails, messages, calls or meeting notes;
technical information such as IP address, browser type, device information, operating system, pages visited, referral source and website usage data;
analytics, tracking and conversion information relating to website visits, form submissions, calls, WhatsApp clicks, ad interactions or campaign performance.
Website Ink only collects information that is reasonably necessary for business operations, service delivery, marketing, communication, security, legal compliance and client support.
4. How We Collect Information
Website Ink may collect personal information when you:
visit our website;
complete a contact form, project brief, campaign brief or enquiry form;
request a quote, proposal or consultation;
contact us by email, phone, WhatsApp, social media or online meeting;
become a client of Website Ink;
provide information for a website, advertising, SEO, funnel, social media or marketing project;
interact with our digital advertisements or social media pages;
subscribe to updates or marketing communication;
make use of a website, form, landing page, funnel or tracking system we have built, manage or support;
provide us with access to third-party platforms, including websites, hosting accounts, advertising accounts, analytics accounts, social media pages, CRM systems or email platforms.
Website Ink may also collect limited information automatically through cookies, tracking tags, analytics tools, pixels, server logs and similar technologies.
5. Why We Use Personal Information
Website Ink may use personal information for legitimate business, service, operational and legal purposes, including:
responding to enquiries;
preparing quotes, proposals and recommendations;
onboarding new clients;
providing website development, design, hosting support, SEO, funnel, content and digital marketing services;
setting up, managing and optimising advertising campaigns;
creating and managing social media content;
building, maintaining and improving websites, forms, funnels and digital systems;
setting up analytics, tracking, conversion events and reporting;
managing communication with clients, suppliers and service providers;
processing billing, invoices, payments and account administration;
providing support, troubleshooting and service updates;
improving our website, services, processes and user experience;
sending service-related communication;
sending marketing communication where permitted;
preventing fraud, spam, abuse, unauthorised access or security threats;
complying with legal, tax, regulatory, contractual or record-keeping obligations;
protecting Website Ink, our clients, our systems, our rights and our business interests.
Website Ink does not sell personal information.
6. Legal Basis For Processing Personal Information
Where applicable, Website Ink processes personal information on one or more of the following grounds:
consent has been provided;
processing is necessary to respond to an enquiry or request;
processing is necessary to provide services;
processing is necessary to perform a contract or take steps before entering into a contract;
processing is necessary for legitimate business interests;
processing is necessary to comply with legal, tax, regulatory or contractual obligations;
processing is necessary to protect Website Ink, our clients, users, websites, systems or business.
Where processing is based on consent, consent may be withdrawn at any time, subject to any legal, contractual, operational or legitimate business limitations.
7. Client Websites, Forms, Funnels And Lead Data
As part of its services, Website Ink may build, manage, support or have access to client websites, landing pages, forms, funnels, advertising accounts, analytics platforms, CRM systems, tracking tools and lead generation systems.
This may involve access to personal information submitted by a client’s customers, leads, subscribers, website visitors or campaign respondents.
Where Website Ink processes personal information on behalf of a client, the client remains responsible for ensuring that the information is collected, processed and used lawfully, unless otherwise agreed in writing.
Clients are responsible for ensuring that their own websites, forms, funnels, advertising campaigns, privacy notices, cookie notices, consent wording, customer databases and marketing activities comply with applicable privacy laws, marketing laws, consumer protection laws and industry rules.
If you submitted your information through a website, form, advertisement, landing page or campaign belonging to one of Website Ink’s clients, you should contact that client directly for privacy-related requests relating to your personal information.
8. Website Hosting, Third-Party Platforms And Client-Controlled Systems
Website Ink may assist clients with website hosting, domain management, email setup, website security, backups, plugins, tracking tools or third-party integrations.
However, many of these services rely on third-party providers, including hosting companies, domain registrars, email platforms, plugin developers, payment gateways, analytics tools, advertising platforms and social media platforms.
Where a website, domain, email account, advertising account, social media account, CRM system or hosting environment is owned, controlled or supplied by a client or third-party provider, Website Ink is not responsible for that provider’s privacy practices, security measures, data handling, uptime, access controls, backups, technical failures, policy changes or data processing activities.
Clients are responsible for maintaining secure access to their own accounts, passwords, platforms and systems.
9. Cookies, Analytics And Tracking
Website Ink’s website may use cookies and similar technologies to improve website functionality, analyse website usage, measure campaign performance, track enquiries and support advertising or remarketing activity.
These technologies may help Website Ink understand:
how visitors find the website;
which pages visitors view;
how visitors interact with the website;
which forms or buttons are used;
which marketing campaigns generate traffic or enquiries;
how website performance and user experience can be improved.
Website Ink may use tools such as:
Google Analytics;
Google Ads tracking;
Google Tag Manager;
Meta Pixel;
social media pixels;
remarketing tags;
website plugins;
spam protection tools;
server logs;
conversion tracking tools.
You can usually manage or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website function.
10. Advertising And Remarketing
Website Ink may use digital advertising platforms such as Google Ads, Meta Ads, LinkedIn, TikTok or other platforms to promote its own services or manage advertising campaigns for clients.
These platforms may collect or process information according to their own privacy policies, cookie policies and platform terms.
Advertising and remarketing tools may be used to show relevant ads to people who have visited our website, interacted with our content or engaged with our services.
Website Ink does not control how third-party advertising platforms independently collect, process, store or use personal information through their own systems.
11. Third-Party Service Providers
To operate the business and provide services, Website Ink may use trusted third-party service providers, including:
hosting providers;
domain registrars;
email service providers;
website platforms such as WordPress;
website plugins and themes;
security and backup tools;
analytics and tracking platforms;
advertising platforms;
social media platforms;
CRM and lead management systems;
project management tools;
cloud storage providers;
payment and accounting platforms;
professional advisers;
contractors, developers, designers, marketers or technical service providers who assist Website Ink.
Website Ink only shares personal information where reasonably necessary for business operations, service delivery, legal compliance, security, support or legitimate business purposes.
Third-party providers may have their own terms, privacy policies and data practices. Website Ink is not responsible for the independent privacy practices of third-party platforms or providers.
12. When We May Share Personal Information
Website Ink may share personal information:
with employees, contractors, suppliers or service providers who help deliver services;
with hosting, website, advertising, analytics, communication or software platforms;
with payment, accounting, tax or administrative service providers;
with professional advisers, including legal, accounting or technical advisers;
with law enforcement, regulators or public authorities where required by law;
where necessary to enforce rights, contracts or policies;
where necessary to protect Website Ink, clients, users, websites, systems or business;
where required in connection with a business transfer, restructuring, merger or sale of business assets.
Website Ink does not sell personal information to unrelated third parties.
13. International Processing And Storage
Website Ink is based in South Africa but works with clients, platforms and service providers locally and internationally.
Personal information may be transferred, stored or processed outside South Africa. This may include processing through hosting providers, cloud platforms, advertising platforms, analytics tools, CRM systems, email systems, social media platforms, payment platforms and project management tools.
By using Website Ink’s website or services, you acknowledge that your personal information may be transferred, stored or processed in countries outside South Africa.
Where reasonably possible, Website Ink aims to work with service providers that apply appropriate privacy and security safeguards.
14. Data Security
Website Ink takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, disclosure or destruction.
These measures may include:
password protection;
access controls;
SSL certificates where applicable;
secure hosting environments;
software updates;
security plugins or monitoring tools;
malware scanning where applicable;
backups where applicable;
limiting access to information where possible;
using trusted service providers;
internal confidentiality practices.
However, no website, server, email account, advertising platform, plugin, software system, internet transmission or electronic storage method can be guaranteed to be completely secure.
Website Ink does not warrant or guarantee that personal information, websites, systems, platforms or third-party tools will be immune from hacking, malware, unauthorised access, data loss, cyber incidents, platform failures or security breaches.
15. Security Compromises
If Website Ink becomes aware of a security compromise involving personal information under its direct control, Website Ink will take reasonable steps to investigate, contain and respond to the incident.
Where required by applicable law, Website Ink may notify affected parties, clients, service providers, regulators or other relevant parties.
Where personal information is stored, hosted, collected or processed through a client-controlled website, third-party platform, external hosting provider, advertising account, CRM system or other system outside Website Ink’s direct control, the relevant client or provider may be responsible for breach notification and response obligations.
16. Retention Of Personal Information
Website Ink retains personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.
Website Ink may retain information for purposes including:
responding to enquiries;
providing services;
managing client accounts;
maintaining business records;
complying with tax, accounting, legal or regulatory obligations;
resolving disputes;
enforcing agreements;
maintaining project history;
security, fraud prevention and operational purposes;
improving services and systems.
When personal information is no longer required, Website Ink will take reasonable steps to delete, destroy, archive or de-identify it.
17. Your Rights
Subject to applicable law, you may have the right to:
ask what personal information Website Ink holds about you;
request access to your personal information;
ask Website Ink to correct or update your personal information;
ask Website Ink to delete your personal information where appropriate;
object to certain processing of your personal information;
withdraw consent where processing is based on consent;
ask Website Ink to restrict certain processing;
request information about how your information has been used or shared;
lodge a complaint with the relevant data protection authority.
To exercise your rights, contact Website Ink at:
Website Ink may need to verify your identity before processing a request. Website Ink may also refuse or limit a request where permitted by law, including where information must be retained for legal, contractual, accounting, security or legitimate business purposes.
18. Marketing Communication
Website Ink may send marketing communication about services, updates, offers, resources or related information where you have requested it, where you are an existing client, or where Website Ink is otherwise permitted by law to do so.
You may opt out of marketing communication at any time by contacting Website Ink or using any unsubscribe option provided.
Even if you opt out of marketing communication, Website Ink may still send important service-related, account-related, legal or administrative communication.
19. Accuracy Of Information
You are responsible for ensuring that any personal information you provide to Website Ink is accurate, complete and up to date.
Website Ink is not responsible for errors, failed communication, incorrect service delivery, delays or losses caused by inaccurate, incomplete or outdated information supplied by you or by a client.
20. Children’s Personal Information
Website Ink’s website and services are not directed at children.
Website Ink does not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided Website Ink with personal information without the required consent, please contact Website Ink so that appropriate steps can be taken.
21. Links To Other Websites
Website Ink’s website may contain links to third-party websites, platforms, social media pages or online services.
Website Ink is not responsible for the privacy practices, content, security, availability, policies or actions of third-party websites or platforms.
You should review the privacy policies and terms of any third-party websites or platforms you visit.
22. Client Responsibility For Content And Compliance
Where clients provide content, images, claims, product information, service descriptions, pricing, offers, customer data, email lists, lead information, advertising copy, tracking requirements or campaign instructions, the client is responsible for ensuring that such information is lawful, accurate, authorised and compliant with applicable privacy, marketing, consumer protection and industry-specific laws.
Website Ink does not provide legal, regulatory, financial, medical or compliance advice. Clients are responsible for obtaining their own professional advice where required.
23. Limitation Regarding Third-Party Privacy Practices
Although Website Ink takes reasonable care when selecting and working with service providers, Website Ink does not control third-party platforms, hosting providers, advertising networks, analytics providers, plugins, social media platforms, payment systems, email services or external websites.
Website Ink is not responsible for the privacy practices, security failures, data handling, system downtime, account restrictions, policy changes, data loss, unauthorised access or independent actions of third-party platforms or services outside Website Ink’s direct control.
24. Updates To This Privacy Policy
Website Ink may update this Privacy Policy from time to time to reflect changes in the business, services, legal obligations, technologies or privacy practices.
The latest version will be posted on this page with an updated effective date.
Your continued use of Website Ink’s website or services after the Privacy Policy has been updated means that you acknowledge the updated Privacy Policy.
25. Contact Us
For questions about this Privacy Policy or how Website Ink handles personal information, please contact:
Website Ink
Email: info@websiteink.co.za
Phone / WhatsApp: +27 82 304 8576
Location: South Africa based. Working with clients locally and internationally.