Website Ink Terms and Conditions

Last Updated: 1 October 2021

Welcome to Website Ink. By accessing or using our website and services, you agree to be bound by the terms and conditions set forth below. If you do not agree with any part of these terms and conditions, you must not use our website or services.

Website Development

1. All payments made for website development services are non-refundable once work has commenced.
2. We allow for three (3) revisions to the initial design and functionality to ensure client satisfaction. Additional revisions will be subject to additional charges.

SEO Services

1. While we strive to improve the search engine ranking of your website, we cannot guarantee that your website will rank first on Google or any other search engine. SEO outcomes are influenced by many factors beyond our control.

Hosting Services

1. Our hosting services are facilitated through third-party providers, including Xneelo and Host Africa. We are not responsible for data loss, security breaches, or any issues related to the email services hosted on these platforms.
2. While we aim to provide continuous hosting services, we do not guarantee 100% uptime due to the reliance on third-party hosting providers.

Design Work

1. We offer three (3) revisions for design work. Subsequent revisions will be charged at an hourly rate of R450. This rate may vary depending on the specific service offered.
2. Additional design work beyond the included revisions will be charged at our hourly rate. We reserve the right to adjust this rate as necessary.

Digital Marketing

1. Full payment is required before the commencement of any digital marketing services. This is due to the upfront costs associated with managing budgets for these services.
2. All marketing funnels and materials developed or designed by Website Ink retain their intellectual property rights under the ownership of Website Ink. Clients interested in obtaining ownership of their specific marketing materials are required to initiate a formal request with Website Ink, wherein terms for an ownership transfer fee will be negotiated and determined. This process ensures a transparent and equitable transfer of rights, tailored to the unique needs and agreements between Website Ink and our valued clients.
3. No accounts managed under Website Ink’s META Business Manager will be transferred away.

General Terms

1. Amendments: We reserve the right to modify these terms and conditions at any time. Your continued use of our services following any changes constitutes your acceptance of the new terms.
2. Governing Law: These terms and conditions are governed by and construed in accordance with the laws of South Africa/Gauteng.
3. Dispute Resolution: Any disputes arising out of or in connection with these terms and conditions shall be amicably resolved through negotiation; failing which, the dispute shall be submitted to arbitration under the rules of Association of Arbitrators (Southern Africa) NPC.
4. Limitation of Liability: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of our services or the inability to use our services.
5. Indemnification: You agree to indemnify, defend, and hold harmless Website Ink and its affiliates, officers, agents, employees, and partners from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of our services, your violation of these terms and conditions, or your violation of any rights of another.

For any inquiries regarding these terms and conditions, please contact us at info@websiteink.co.za